Characters/Progress will NOT SAVE - Have attempted fixes

[Slurgly]

In the past week of my Dungeon Defenders playing, nothing I do will save. My exp will be gone, new characters will dissappear, and I will lose any mana or items I acquire. The spinning icon (to indicate saving I presume) will never go away once I have connected to ranked TrendyNet servers. I've tried everything I can think of. I've checked my saves to make sure they weren't read-only, run the game as an administrator, verified the game cache, and reinstalled multiple times. I didn't experience anything like this in my first 20 hours of playing the game, and I have no idea what's caused it.

[goggamanxp]

Just making sure, but do you have enough room for these updated save files?

[Slurgly]

Yes, I have plenty of space on my hard drive. I'm just wondering what's causing TrendyNet to be unable to communicate with my computer, I've pretty much run out of answers/options.

[Nomeneiste]

Good morning,

I am also having this problem, have attempted to set the files to *NOT* be read only but they just revert. Continuing to play is pointless until this problem is resolved, which is sad since I just got the game today. It is also not possible for me to save my configuration changes, the two problems are likely related.

Thanks for your assistance in this matter.

[Nomeneiste]

Good morning, again.

I bought three copies of the game yesterday in order to play it with my family here on our LAN. One is on XP and it is working just fine (aside from having had to update video drivers to solve a crash issue). The other two systems are Win7 based and both are unable to save characters.

If it would be of assistance for a quick resolution to this problem, I am willing to troubleshoot with a development resource.

Thanks again for your assistance in this matter.

Good morning,

I am also having this problem, have attempted to set the files to *NOT* be read only but they just revert. Continuing to play is pointless until this problem is resolved, which is sad since I just got the game today. It is also not possible for me to save my configuration changes, the two problems are likely related.

Thanks for your assistance in this matter.

[Ice]

In the past week of my Dungeon Defenders playing, nothing I do will save. My exp will be gone, new characters will dissappear, and I will lose any mana or items I acquire. The spinning icon (to indicate saving I presume) will never go away once I have connected to ranked TrendyNet servers. I've tried everything I can think of. I've checked my saves to make sure they weren't read-only, run the game as an administrator, verified the game cache, and reinstalled multiple times. I didn't experience anything like this in my first 20 hours of playing the game, and I have no idea what's caused it.

Good morning,

I am also having this problem, have attempted to set the files to *NOT* be read only but they just revert. Continuing to play is pointless until this problem is resolved, which is sad since I just got the game today. It is also not possible for me to save my configuration changes, the two problems are likely related.

Thanks for your assistance in this matter.

If the blue circle doesn't go away then a firewall/anti-virus is blocking a connection to Microsoft's servers and stopping the save from happening. Windows firewall can be a culprit of causing problems with saving as well so try disabling it or add in an exclusion to Dungeon Defenders. If the connection is allowed correctly the blue circle should go away within a few seconds of any changes you make.

[Nomeneiste]

While going over the *PLEASE READ* sticky to make sure that I was able and willing to provide the troubleshooting files needed. I ran across a statement that seems strange on a company forum intended for bugs.

This is *NOT* a customer support address and you should not expect a response.

Providing log files and stack dumps is fine, they assist with troubleshooting the problem. Doing the ground work for the QA and Dev teams, is annoying (for the clients) but understandable when dealing with so many possible configurations. I am not ignorant of troubleshooting PC based software, as such I can understand that things slip through the cracks.

But to just bluntly state that we (the clients) are to do the ground work and provide the information that you need to improve your product (so YOU can make money) and you can't even bring yourself to say 'thanks'? Your marketing model is clearly based on DLC content to provide the long term revenue generation. I am not sure you fully grasp (as a company, not individuals) that treating your clients like this and then expecting them to buy DLC while spreading the word to other possible clients is an outright fallacy.

I have no idea what your workload or resources are for supporting this game. And, honestly, being the client I should not need to worry about that. The game is fun, I enjoy playing it with my children but given the apparent lack of care, concern, empathy, or even base politeness I won't waste more than a week waiting on this. We'll just get another game and make sure to tell all our friends and family to avoid this game.

The lack of care, concern, empathy, or even base politeness works both ways.

[Nomeneiste]

For better or worse, the problem for my machines was not with Dungeon Defenders. It is a OS level bug with permissions. This website:

http://itexpertvoice.com/home/fixing...-folder-blues/

Was able to provide steps to work around the problem. Although I am unsure if general users will be comfortable with some of the recommendations (there are a few). At this point in time all of my machines are able to play the game properly.

Although due to a separate bug, it appears that we cannot buy DLC. Which, given my previous post, doesn't seem so bad. However, should the company decide that treating their clients properly is perhaps the better route, I am happy to work with someone and figure out the bug.

Thanks.

[Slurgly]

If the blue circle doesn't go away then a firewall/anti-virus is blocking a connection to Microsoft's servers and stopping the save from happening. Windows firewall can be a culprit of causing problems with saving as well so try disabling it or add in an exclusion to Dungeon Defenders. If the connection is allowed correctly the blue circle should go away within a few seconds of any changes you make.

I have recently switched to an Arris router via Comcast Xfinity. There have been some quirks I've had to deal with, so I'm not sure if this could be the problem. I've attempted to disable any sort of firewall or protection through my router, Windows firewall, and my antivirus, and the issue persists. Maybe I'll have to try playing under a different internet connection and see what happens.

[Nomeneiste]

Good morning,

The support folks will need to know what your operating system (OS) version is (Windows XP, Windows 7, etc.) in additional to other information to comment on your issue. As for your internet service provider (ISP) did the game work before the change? They will also need to know that information (working prior to, or not).

If you have Windows 7, you may have the same problem that I had experienced. If you do, in fact, have Windows 7 the easiest way to check and see if you have the problem that I had is to change something in the configuration. When you first launch the game the splash screen (the little Dungeon Defenders logo) options are EXIT GAME, PLAY, and CONFIGURATION. Click on 'configuration' and change something (it doesn't really matter what) and then click on "save".

If you get a message saying "save failed" and then another message saying "save successful", you will likely have a problem with write permissions on your operating system (OS). If that is the case, try running the application under administrator and / or manually changing the permissions for the directory that the game has been installed in.