Mac client still crash after intro?

[illidan155]

I mean really? i come back after 5 month only to find that the game still crash after the intro
what the hell did trendy did for all this time?? are yo trendy sleeping or what?

Do you understand that you are defrauding your customers by selling a Mac compatible game when its not mac compatible.

Those guys really need that someone sue them to learn the lesson, The game is still listed as Mac compatible what a joke really and the worst of all this story is that steam don't even care about this they only care about the commission that they get to sell this piece of crap that dungeon defender is

illidan

[illidan155]

29 view and no reply? this company is defrauding its customers if no one say anything they will just go on like this

[Trypdych]

dude i have the same problem. freezes at a black screen after the intro. what the hell, i bought this game because it looked cool and i can't even play it

[illidan155]

The most irritating part is that they don't even rely to the support request nor reply in the forum post also they don't have even a ticket system to track down the bugs.

Very poor customers service by trendy they are just a bunch of defrauders that should shame themselves.

[shmoosr]

TrendyEnt Support,

Can we please get an update to this issue? I understand that corellation ≠ causation, but I notice that DunDef runs on my wife's early 2011 MBP with an AMD video graphics card, but on my mid-2010 MBP running nVidia, all I get is the beachball/infinite hang after the initial video.

It's been months of this and despite updates, I've never been able to play this game on my primary system.

Please advise if this is an isolated nVidia related problem or if there is any information I (and other users who experience this issue) can provide to help resolve this.

It's "game breaking", as it were. 8)

love,
shmoo

[illidan155]

I don't think its a nvidia problem

i have a macbook pro 2012 with the new nvidia and the iMac 2011 with an ATI radeon and the game crash with both

[Ice]

I have checked and made sure that both your model of Mac computers play the game without an issue. We have several users who play with those Macs and perhaps some of them have an issue with a single map itself but not the black screen of doom.

If you haven't yet make sure to verify your cache(instructions below) to see if that helps and check if any other programs are possibly interfering. Like an anti-virus or gaming program.

1: Open your steam library
2: Right click Dungeon Defenders (http://i.imgur.com/UyPCa.jpg)
3: Click properties (http://i.imgur.com/JvLz2.jpg)
4: Click local files (http://i.imgur.com/TO5wC.png)
5: Click verify integrity of game cache (http://i.imgur.com/IZDGD.png)

If those don't help it's hard to give you a reason why you're seeing the issue since we got confirmation that those models or quite similar work without an issue. We are also unable to replicate the Mac issue on some in-house testing. We're still releasing some more updates this week for Mac users and perhaps one of those will help.

[illidan155]

I have checked and made sure that both your model of Mac computers play the game without an issue. We have several users who play with those Macs and perhaps some of them have an issue with a single map itself but not the black screen of doom.

If you haven't yet make sure to verify your cache(instructions below) to see if that helps and check if any other programs are possibly interfering. Like an anti-virus or gaming program.

1: Open your steam library
2: Right click Dungeon Defenders (http://i.imgur.com/UyPCa.jpg)
3: Click properties (http://i.imgur.com/JvLz2.jpg)
4: Click local files (http://i.imgur.com/TO5wC.png)
5: Click verify integrity of game cache (http://i.imgur.com/IZDGD.png)

If those don't help it's hard to give you a reason why you're seeing the issue since we got confirmation that those models or quite similar work without an issue. We are also unable to replicate the Mac issue on some in-house testing. We're still releasing some more updates this week for Mac users and perhaps one of those will help.

IceArrow you can stop playing around with your excuse, i've reinstall the game 2 time and it don't work so cut out with your excuse and admit that your game do not work on Mac, you should shame yourself instead of lying again and again i can post a screenshot even a video if you want that with both mac system you bugged game crash

its either you lying or testing it on 5 years old mac read the post above its not just me.

[illidan155]

just re-installed this crap game here how your game work perfectly liar

http://cl.ly/image/3o2c001m0t1S



Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB


AMD Radeon HD 6750M:

Chipset Model: AMD Radeon HD 6750M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x6741
Revision ID: 0x0000
ROM Revision: 113-C2950H-170
EFI Driver Version: 01.00.544
Displays:
iMac:
Resolution: 1920 x 1080
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Software Mac OS X Lion 10.7.4 (11E53)

[shmoosr]

I have checked and made sure that both your model of Mac computers play the game without an issue. We have several users who play with those Macs and perhaps some of them have an issue with a single map itself but not the black screen of doom.

If you haven't yet make sure to verify your cache(instructions below) to see if that helps and check if any other programs are possibly interfering. Like an anti-virus or gaming program.

1: Open your steam library
2: Right click Dungeon Defenders (http://i.imgur.com/UyPCa.jpg)
3: Click properties (http://i.imgur.com/JvLz2.jpg)
4: Click local files (http://i.imgur.com/TO5wC.png)
5: Click verify integrity of game cache (http://i.imgur.com/IZDGD.png)

If those don't help it's hard to give you a reason why you're seeing the issue since we got confirmation that those models or quite similar work without an issue. We are also unable to replicate the Mac issue on some in-house testing. We're still releasing some more updates this week for Mac users and perhaps one of those will help.

IceArrow,

I've gone through these steps, as you asked and much like the previous poster, it hasn't seemed to make a difference at all. In fact, I still get the beachball immediately after the introduction video plays. I cannot bypass or "skip" the intro movie either. I'm forced to Force Quit DunDef every time this happens, which is every. time.

While I appreciate that you were able to determine that all the mid-2010 MacBook Pro models work (despite there being 6 of them in the mid-2010 line-up), I've gone ahead and attached my actual model, along with specs;


Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro6,1
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0F
SMC Version (system): 1.57f16
Serial Number (system): [REDACTED]
Hardware UUID: 4F8FD185-2B42-5D84-AFB8-7A40B43E31A8
Sudden Motion Sensor:
State: Enabled



Intel HD Graphics:

Chipset Model: Intel HD Graphics
Type: GPU
Bus: Built-In
VRAM (Total): 288 MB
Vendor: Intel (0x8086)
Device ID: 0x0046
Revision ID: 0x0012
gMux Version: 1.9.22


NVIDIA GeForce GT 330M:

Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0a29
Revision ID: 0x00a2
ROM Revision: 3560
gMux Version: 1.9.22
Displays:
Color LCD:
Resolution: 1920 x 1200
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Built-In: Yes
SyncMaster:
Resolution: 2048 x 1152 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: H9NS501012
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported

As the other poster provided, here is also a screenshot of DunDef consuming CPU while beachballing;



If there is anything else I can provide, such as a system or DunDef log file that can help you or the developers track down and eliminate this problem, please don't hesitate to ask for it. I'd really like to actually play this game with my wife and friends.

love,
shmoo