Trendy please respond, (lost items.)

[old spice]

So exactly seven days ago, i send an email to trendy about having lost a very valuable item during a trade, cause of a bug in the game. I followed the instructions found at - http://forums.trendyent.com/showthread.php?44343-Lost-Characters-or-Items - here, and send an email with all the required knowledge and information about what happened, but i still havent had any sort of response. As a human being, i would be happy to receive even some sort of response, and to atleast know that trendy has actually received my email.
Also, i would be eager to get my hero's gear prepped up for the new patch, wich should be out in 5 days, so i can be all set and upgraded for the patch.

[Alhanalem]

Individual items generally can't be restored.. They can only restore your entire save data in the event that it is completely lost, and you would have to email them directly about that.